
FAQs
Q: How long does shipping take?
A: Most orders arrive within 7–14 business days, depending on your location. International deliveries can sometimes take a bit longer (up to 25 business days).
Q: Do you offer tracking?
A: Yes! Once your order ships, we’ll send you a tracking number so you can keep an eye on your package’s journey.
Q: How much does shipping cost?
A: Shipping costs vary by location and order size. Please see our shipping page for details.
Q: Why does my order arrive in multiple packages?
A: Some items ship from different warehouses to get them to you as quickly as possible. You might receive multiple packages — don’t worry, they’re all on their way!
Returns Questions
Q: What is your return policy?
A: You can return most items within 30 days of delivery, as long as they’re unused and in original condition with tags and packaging.
Q: Who pays for return shipping?
A: Customers are responsible for the cost of returning items. We recommend using tracked postage to avoid any issues.
Q: How do I start a return?
A: Simply email us at leopardlifeuk@gmail.com with your order number and reason for return. We’ll guide you through the next steps.
Q: Can I exchange an item?
A: We don’t offer direct exchanges at the moment. Please return the original item and place a new order for what you want.
Q: What if my item arrives damaged or incorrect?
A: Contact us within 7 days of delivery with photo evidence, and we’ll make it right as quickly as possible.
Q: When will I get my refund?
A: After we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.
Q: Are all items returnable?
A: For hygiene reasons, some items like underwear, swimwear, and personalized products cannot be returned unless faulty.